To perform "Diagnostics" (creating a report with a detailed error log), you must:
- Go to the "Settings" of the program, then the section "Other", in it enable the checkbox "Detailed log (Debug information for developers)";
- Restart the program (in which the error appears);
- Perform the actions that led to the error;
- Without closing (if possible) the program, run the diagnostics in the "Settings / Other" section or run Diagnostic.exe in the program folder;
Transfer the resulting file report.zip to the support service along with a description of the problem.